Prayin’ For A Pal

Just read the news this morning that Frontier Airlines is filing for Chapter 11 status. A good friend of mine is a pilot that just started flying for them in the last year. He told me this morning that the first thing he saw was an email from his union president and his jaw hit the floor. They had absolutely no warning of this whatsoever. The airline is planning to keep up normal operations while they struggle through this situation and deal with their creditors trying to screw them.

If you are the praying type, offer up a quick one for my pal Tom and all the rest of the little guys who work for that huge corporation and get paid didly for doing it.

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1 Response to “Prayin’ For A Pal”


  1. 1 Frontier Sucks July 3, 2008 at 10:46 am

    Not only do they hate their customers, but they hate their own employees.

    When they say 45 minutes, they mean 45 minutes. They close the flight and put you on standby for the next flight. The lady at the check-in counter was having a bad day already at 6:30AM. She was rude and in a bad mood.

    Even though I made it to the gate with 15 minutes before the flight was scheduled to leave, I was denied boarding along with an employee and his family. The employee had some of his family aboard, but the best the gate crew offered was to get a message to them advising that their family had been left behind 15 minutes prior to departure.

    The sweaty gate agent’s response was that “he wasn’t going to have a ramp delay”. This tells me that Frontier Airlines has given him improper incentive. Their ‘on-time’ departure, which is often missed (at least 5% of the time), is more important than customer satisfaction. The employee who was left behind was complaining loudly to his family and stated that “Even though I work for Frontier, I never fly them. This is why”. He went on, but I won’t belabor the details here. The gate agents wouldn’t let the employee and his family pass.

    As for Frontier Airlines’ gate crew: I can tolerate ignorant people and I can tolerate rude people, combine the two with a dash of apathy and you have a intolerable result.

    Frontier Airlines’ customer service is in the red as are their books. It’s too bad that the toxicity is increasing throughout their organization. I used to like Frontier, but I am done with them. I wish I had paid the extra $100 for the United Airlines flight. Even though they’re not perfect, at least they suck less.

    The true measure of anything is performance when things go wrong. Frontier fell down this day.


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